Thank you for shopping with Saakhi Organic Producer Company Limited. This Shipping & Delivery Policy outlines how and when your orders will be shipped and delivered. By placing an order with us, you agree to the terms below.
1. Order Processing
- All orders are processed within [1-3] business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- In case of high order volumes, processing may be delayed slightly. If there is a significant delay, we will notify you by email or phone.
2. Shipping Methods & Delivery Times
We offer shipping to most countries via trusted courier partners. Estimated delivery times:
| Region | Estimated Delivery Time |
| Domestic (within [Country]) | [3-7] business days |
| International (outside [Country]) | [7-21] business days (varies by location) |
Note: Delivery time begins after order has been processed and dispatched.
3. Shipping Costs
- Shipping charges are either calculated and displayed at checkout or is communicated separately
- In some cases, free shipping may be offered on qualifying orders or during promotions.
- Any additional import duties, customs taxes, or fees applicable in the destination country are the responsibility of the customer.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing:
- Courier name
- Tracking number
- Link to track your package
Please allow up to 24-48 hours for tracking information to become active.
5. Delivery Delays
While we strive for timely delivery, please note that delivery times may occasionally be delayed due to:
- Weather conditions
- Customs or border delays
- Public holidays
- Logistics disruptions (strikes, natural disasters, etc.)
- Remote or inaccessible delivery locations
We are not liable for delays caused by courier partners or events outside our control.
6. Incorrect or Incomplete Addresses
- Customers are responsible for providing accurate shipping details.
- Orders returned due to incorrect/incomplete address, or failed delivery attempts, may incur additional re-shipping charges.
- If the package is returned to us and you choose not to re-ship, we may deduct shipping and handling charges from the refund.
7. Lost or Damaged Shipments
- If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery at saakhiorganic@gmail.com.
- Provide your order number and, in the case of damage, clear photos of the package and product.
- We will assist you in filing a claim or resending/replacing your item, depending on the case.
8. Split Shipments
- In some cases, items from a single order may ship in separate packages (e.g., due to availability or warehouse location).
- You will not be charged additional shipping fees for split shipments unless stated otherwise.
9. International Shipping & Customs
- International orders may be subject to import duties, VAT, customs fees, or taxes.
- These charges are not included in our prices or shipping fees and are the customer's responsibility.
- We are not responsible for delays caused by customs clearance.
10. Change of Shipping Address
If you need to update your shipping address:
- Contact us before your order is dispatched.
- Once the order is shipped, we cannot modify the address.
11. Contact Us
If you have any questions about shipping, tracking, or delivery, feel free to contact at saakhiorganic@gmail.com
